Privacy Policy
Last Updated: June 1, 2026
MiCarePal is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to manage your care business or receive care services.
Personal Information
- Name, email address, phone number
- Physical address and location data
- Profile photos and avatars
- Business name (for care providers)
Care Recipient Information
- Name, age, and relationship to family
- Medical information, medications, allergies, and care notes
- Dietary requirements and routines
- Emergency contacts
- Photos (with consent)
Business & Service Information
- Services offered and pricing (for care providers)
- Availability schedules
- Business bio and professional information
- Certifications and qualifications
Visit & Appointment Data
- Visit dates, times, and service details
- Visit status and history
- Care notes and visit reports
- Check-in/check-out data
Payment Information
- Payment processing is handled securely by Stripe
- We do not store full credit card numbers
- Invoice records and payment history
Communication Data
- Messages between families and care providers
- Notification preferences
- Customer support correspondence
Usage & Technical Data
- Device information and browser type
- IP address and location data
- Usage patterns and feature interactions
- Session data and authentication tokens
We use the information we collect for the following purposes:
- Service Delivery: To match families with care providers and facilitate care services
- Scheduling: To manage visit calendars, appointments, and reminders
- Payment Processing: To process payments securely through Stripe and manage invoicing
- Communication: To send visit confirmations, updates, and important service notifications
- Account Management: To create and maintain your account, manage subscriptions, and provide customer support
- Care Profiles: To maintain accurate, up-to-date care recipient information for providers
- Platform Improvement: To analyze usage patterns and improve our services
- Safety & Security: To detect fraud, prevent abuse, and ensure platform security
- Legal Compliance: To comply with applicable laws and regulations
Stripe (Payment Processing)
All payment transactions are processed securely through Stripe. Stripe maintains its own privacy policy and security standards. We receive limited payment information necessary for transaction records.
Cloud Infrastructure
Our platform is hosted on secure cloud infrastructure that maintains industry-standard security practices and data protection measures.
Between Families and Care Providers
When you establish a care relationship, relevant information is shared between families and care providers to facilitate the service. This includes contact information, care recipient details, and visit specifics.
Legal Requirements
We disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect the rights, property, or safety of MiCarePal, our users, or the public
- Prevent or investigate fraud, security issues, or technical problems
- Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
What We Don't Do
We do not sell your personal information to third parties. We do not share your information with third parties for marketing purposes except as described in this Privacy Policy.
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: Data is encrypted in transit using SSL/TLS and at rest
- Secure Payment Processing: All payment data is handled by PCI-compliant Stripe infrastructure
- Access Controls: Strict access controls limit who can view your data
- Authentication: Secure authentication with password hashing and session management
- Regular Security Updates: We maintain and update our security measures regularly
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
You have the following rights regarding your personal information:
Access & Portability
You can access and download your personal information through your account settings. You have the right to receive a copy of your data in a portable format.
Correction
You can update and correct your personal information at any time through your profile settings.
Deletion
You can delete your account at any time through your settings. When you delete your account:
- Your personal information (name, email, phone, address) will be removed
- Your care profiles and associated data will be deleted
- Your profile pictures and media will be deleted
- You will no longer be able to sign in or access the app
What we retain: For legal and accounting purposes, we retain anonymized records of historical invoices and past visits. These records cannot be used to identify you and are necessary to comply with financial record-keeping requirements.
Communication Preferences
You can manage your notification preferences in your account settings, including opting out of email notifications and visit reminders.
Marketing Opt-Out
You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by adjusting your preferences.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Active Accounts: Information is retained while your account is active
- Inactive Accounts: We may retain data for a reasonable period after account closure for customer support and legal purposes
- Financial Records: Payment and invoice records are retained for tax and accounting purposes as required by law (typically 7 years)
- Legal Obligations: Some data may be retained to comply with legal requirements, resolve disputes, or enforce agreements
When data is no longer needed, we securely delete or anonymize it.
We use cookies and similar tracking technologies to improve your experience:
- Essential Cookies: Required for authentication and basic functionality
- Session Cookies: Maintain your login session and preferences
- Local Storage: Store your preferences and settings
Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our platform.
MiCarePal is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of material changes via email or through a prominent notice on our platform
- For significant changes, we may require you to review and accept the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@micarepal.com
Subject Line: Privacy Inquiry
We will respond to your inquiry within 30 days. For data subject requests under GDPR or CCPA, we aim to respond within the legally required timeframes.